Coronavirus Update

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Coronavirus Update

If you are booking (or have booked) a holiday with a fully bonded travel business, the good news is that your holiday is protected. Planet Travel are a member of the Travel Trust Association, so the first thing to understand, is that all money is held in a ‘trust account’ that is overseen by the TTA. This means that what ever happens to Planet Travel, or any supplier of Planet Travel, your holiday funds are secure. 

Holiday disruption caused by Covid-19 is a unique and unprecedented situation for the travel industry, so knowing your funds are secure via this Trust Account offers the best financial security. 

 

Frequently asked questions:

 

I cannot travel due to travel restrictions, what are my options ? 

If your holiday has been affected by travel restrictions from Covid-19, in either your destination country, or departure country, the majority of airlines and hotels are offering ‘credit refunds’ that we can administer for you. Planet Travel are working on a scheme to allow us (where possible) to effectively ‘take over’ these ‘refund credits’ on our clients behalf, so that we can then pass on a very flexible credit to use against any destination up until Dec 2021.

Broadly speaking, although every case can be different, there are 3 main options to consider when your holiday has been disrupted:

  • Defer your trip to a another date in the future
  • Get a refund credit to be used in the future (refund credit validity period are normally for one year, although a Planet Refund Credit is valid until Dec 2021)
  • Make an insurance claim 

 

My holiday has NOT YET been effected by travel restrictions, what are my options ?

We do understand that even in the absence of official advice against travel, there can be other factors that may make a traveller nervous. If you have booked a holiday destination with Planet Travel where there is no official advice against travel, but you still want to change your trip, please call us. Depending on the reasons, we usually find our suppliers to be extremely understanding, and we will do everything in our power to amend or postpone, your holiday at minimum cost. It will depend mostly on how close to departure you are. 

As an added layer of protection, we strongly advise that you check your holiday insurance covers you for holiday disruption, including cover for disruption or cancellation due to such a virus outbreak. If your current insurance does not cover you, we would suggest booking additional holiday insurance cover that does.

 

My balance payment for my holiday is due – should I go ahead and pay this?

Due to the uncertainly surrounding travel at the moment, we understand the concerns around paying a holiday balance for a trip due to depart in 12 weeks time (the normal balance due period). Where possible, we are shortening the balance due period to 45 days prior to departure. Please speak to us if this effects you. 

Otherwise, normal booking conditions apply. We are continually monitoring the FCO travel advice and will contact customers if their holidays are impacted. 

If you have strong concerns we may be able to amend your booking to travel at a later date, or move to an alternative destination. Please call us and we will work with you to find a solution that works

 

Will my insurance cover me?

All insurance policies vary. We recommend that you speak to your insurance provider. Your insurance will need a cancellation invoice from us so it us important you keep un informed when making an insurance claim to be sure we can provide the correct documentation. 

 

FCO:

https://www.gov.uk/foreign-travel-advice

 

Latest health information:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019